FAQS
What is CMLink Global Data SIM?
CMLink Global Data SIM is a roaming data SIM card which allows you to use mobile data services while traveling overseas.
What smartphone can use CMI Travel Global Data SIM Card ?
All smartphone devices able to use CMI Global Data SIM card except smartphone devices that do not support 3G or 4G.
How can I get the Global Data SIM card?
For 1st Time Buyer without CMLink Global Data SIM Card,
For Existing Member who wanted to purchase another SIM Card(s),
CMLink Global Data SIM is a roaming data SIM card which allows you to use mobile data services while traveling overseas.
What smartphone can use CMI Travel Global Data SIM Card ?
All smartphone devices able to use CMI Global Data SIM card except smartphone devices that do not support 3G or 4G.
How can I get the Global Data SIM card?
For 1st Time Buyer without CMLink Global Data SIM Card,
- We will provide a free Global Data SIM card for first time data package purchase.
- One time SIM Activation fee is RM20.00* (include the Courier Charges is RM7.00 for West Malaysia) and RM10.00 for East Malaysia. (* The price include the Global Data SIM card and Activation fee is subject to change from time to time )
- We will use express delivery services and will deliver the SIM card with data package within 1 working day after confirmation on your payment.
- Delivery time estimated 1 - 3 working days for West Malaysia and 3 - 5 working days for East Malaysia.
For Existing Member who wanted to purchase another SIM Card(s),
- You may buy email and direct whatsapp. (or online at later stage in progress)
- One time SIM Activation fee is RM20.00 (include Courier Charges is RM7.00 for West Malaysia) and RM10.00 for East Malaysia.
- We will use express delivery services and will deliver the SIM card with data package within 1 working day after confirmation on your payment.
- Delivery time estimated 1 - 3 working days for West Malaysia and 3 - 5 working days for East Malaysia.
How long will my SIM be valid?
CMLink Global Data SIM Card has UNLIMITED validity date. So you can purchase any of the data packages anytime anywhere via the appointed Authorized Dealers and Authorized Agents of CM Link (M) Sdn Bhd.
Please always remember to add your SIM Card to your CMI member account.
What do I need to do to connect to Internet after arrived at destination country ?
Upon arrival , kindly power on or restart your mobile phone.
Please wait for several minutes then the setup should be completed.
The phone should display the signal and carrier name.
You can try to use the internet service.
If you fail to access the internet, please try the below options :
How to calculate the data usage time?
Package will be counting continuously once activated. Every 24 hours will be counted as 1 day.
For example : If the customer purchased Europe 5 days package, and activated on 1 Oct 2017 (10am; GMT+8), the expiry date will be 6 Oct 2017 (10am; GMT+8).
Can I change the data package after purchased?You can request refund of package within 180 days from purchase.
Global Data SIM card only allows exchange of card, refund is not allowed.
For exchange of card, the delivery charge to return the card is paid by customer; whereas the delivery charge to deliver the card back to customer is paid by us.
CMLink Global Data SIM Card has UNLIMITED validity date. So you can purchase any of the data packages anytime anywhere via the appointed Authorized Dealers and Authorized Agents of CM Link (M) Sdn Bhd.
Please always remember to add your SIM Card to your CMI member account.
What do I need to do to connect to Internet after arrived at destination country ?
Upon arrival , kindly power on or restart your mobile phone.
Please wait for several minutes then the setup should be completed.
The phone should display the signal and carrier name.
You can try to use the internet service.
If you fail to access the internet, please try the below options :
- power off and turn on the mobile phone again
- switch on & off airplane mode, or
- setup APN or network operator manually. The setup instructions please refer to the SIM card packing.
How to calculate the data usage time?
Package will be counting continuously once activated. Every 24 hours will be counted as 1 day.
For example : If the customer purchased Europe 5 days package, and activated on 1 Oct 2017 (10am; GMT+8), the expiry date will be 6 Oct 2017 (10am; GMT+8).
Can I change the data package after purchased?You can request refund of package within 180 days from purchase.
Global Data SIM card only allows exchange of card, refund is not allowed.
For exchange of card, the delivery charge to return the card is paid by customer; whereas the delivery charge to deliver the card back to customer is paid by us.
